Equipment Warranty

Warranty Policy 

Domestic Espresso Equipment Warranty

Nationwide Warranty Coverage Provided by CaffeTech Canada for Ace Coffee Roasters

With over 32 years of experience in espresso equipment sales, service, and technical support, CaffeTech Canada proudly provides nationwide warranty coverage on all domestic espresso machines and grinders sold by Ace Coffee Roasters for residential use.

All qualifying equipment is backed by a one-year warranty that covers both parts and labour.

Warranty Service Process – Nationwide Support

Customers residing outside of Edmonton are responsible for the cost and coordination of shipping their equipment to and from the nearest CaffeTech-appointed service centre. We strongly recommend retaining original packaging to ensure safe transport should warranty service be required.

At CaffeTech’s discretion, we may assign an authorized service affiliate in your region to carry out the necessary warranty repairs. In such cases:

  • CaffeTech will coordinate the repair directly with the local service affiliate.

  • The customer is responsible for delivering and retrieving the equipment from the designated location.

  • Please note: Service technicians will not be dispatched to private residences under any circumstance.

  • This procedure is standard and applies uniformly—no exceptions.

Warranty Exclusions

The following items and conditions are not covered under warranty:

  • Normal wear and tear (e.g., burrs, gaskets, steam wands, buttons).

  • Cosmetic damage (scratches, dents, paint chips).

  • Damage during shipping, transport, or delivery.

  • Any use inconsistent with the equipment’s intended residential purpose as outlined in the manufacturer’s manual.

  • Issues arising from improper installation, use, or failure to follow the manufacturer’s maintenance requirements (including descaling and cleaning protocols).

  • Unauthorized commercial or non-domestic use.

  • Damage due to theft, attempted theft, vandalism, fire, or explosion.

  • Environmental damage (flooding, frost, lightning, power surges, storms, etc.).

  • Utility-related issues (electrical, gas, water supply).

  • Diagnostic or shipping costs if no fault is found.

  • Costs related to routine maintenance, cleaning, or descaling.

  • Any costs associated with equipment downtime or removal/reinstallation.

  • Damage resulting from failure to maintain the machine in accordance with recommended service intervals.

CaffeTech is committed to supporting Ace Coffee Roasters customers with responsive, expert warranty service across Canada. With our decades of service experience and factory-trained technicians, we ensure every repair is performed to the highest standard using genuine parts and trusted procedures.